Return Policy

RETURN POLICY

If after receiving your item you determine that it was not what you expected, contact us by phone at 1-800-268-3672 within 30 days of the sales receipt or invoice date for an RMA number and return instructions.  Once we receive the returned item(s), we will verify the item’s condition and issue either a refund or store credit, less a 15% restocking fee.  In order to qualify for a refund or store credit, the item must be returned in the original packaging, with all parts and accessories, and in like-new, salable condition.  Shipping charges are not refundable.  Customers are responsible for all return shipping costs for returned and exchanged products.

 

Non-returnable items:

  • All opened equipment.
  • Special orders
  • Used or cut materials
  • Discounted items
  • Opened vinyl rolls & application tape.
  • Products over 30 days old.
  • Software.
  • All used or opened vinyl cutter parts and accessories including  new and used blades, cutstrips, cut mats, bladeholders…

Why the 15% restocking fee?

Our minimum restocking fee covers our administrative and processing costs and the credit card processing merchant fees which are NOT refunded to us by Visa, Mastercard, Discover or American Express when we process refunds to our customers.

Free shipping return capture:

If the item or order you wish to return to us was shipped at no charge to you under our $99 free shipping offer, the shipping charges that were incurred to ship the item to you will also be deducted from the return refund.

DOA items:

If items in your order have been damaged in shipping or appear to be dead on arrival, call us at 800-268-3672 and we will have replacement product sent to you, at no charge to you. We will arrange a pickup of the original shipment, at our cost. If after 21 days, items will not be considered, or treated as, DOA .

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